Shipping Policies

Estimated shipping delivery times since the day you place the order

The UK: 5-­8 business days

The EU, US and Canada: 8-­14 business days

Australia and other countries: 10­-20 business days

International shipping

International shipments may incur customs fees. The customs policy is different in each country,  and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.   

Order never arrived

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at support@ultrasdesign.co.uk making sure you quote your order number.