Shipping Policies

Shipping estimate (updated for COVID-19)

Because of COVID-19, our shipping times can be subject to change. We will send instant updates via email in case of any changes to the delivery of your order.

Flags

Delivery time for the UK

8-13 business days since the day you place the order.

Delivery time for the EU, US and Canada

17-21 business days since the day you place the order.

Delivery time for Australia and other countries

21-24 business days since the day you place the order.

Stickers

Delivery time for the UK

8-12 business days since the day you place the order.

Delivery time for the EU, US and Canada

16-21 business days since the day you place the order.

Delivery time for Australia and other countries

20-23 business days since the day you place the order.

Other

T-shirts, hats, jackets, bags (all countries)

9-14 business days since the day you place the order.

Phone cases, beach towels (all countries)

4-9 business days since the day you place the order.

How do I track my order?

You can see the status of your order on your Account page. After we process your order, you will be informed once we start printing of fulfilling the item(s).

Live tracking information is not available for stickers. For flags, the tracking information is available on request. For any other item from our website, you will get the tracking link via email the moment the product is shipped.

All products are delivered within the time stated on the shipping policies page. However, because of COVID-19, our shipping times can be subject to change. We will send instant updates via email in case of any changes to the delivery of your order.

International shipping

International shipments may incur customs fees. The customs policy is different in each country,  and the cost is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.   

Order never arrived

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address were incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at support@ultrasdesign.co.uk making sure you quote your order number.