Damaged items
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time! The email to reach out to is support@ultrasdesign.co.uk.
Wrong size
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at support@ultrasdesign.co.uk and we’ll let you know what your next steps are.
Custom Designed Products
Our custom designed and personalised printed products cannot be returned for a refund unless they are faulty or if the text or logo content of the flag or banner is different from the artwork you have supplied or designed online. Minor colour variation may occur due to differences between an on-screen proof or display and the actual physical object when printed with CMYK inks to a washable fire retardant cloth. These colour differences cannot be used as a reason for return without consultation and agreement.
Faulty goods do not have to be returned and can be kept by the receiver. In case of an agreement, the customer will be provided either with the replacement product free of charge, or a refund, depending on the deal.
