How can we help you?

Orders and Shipping


How long does it take for me to receive my order?
The usual shipping time for the UK is 5-8 business days since the day you place the order. However, that varies across product categories and different countries. For more details please refer to our shipping policies (updated for COVID-19).
Can you do it faster? Happy to pay extra.
Sometimes the delivery time is less than 5 working days. However, that depends on when you place the order and when we are printing the batch. Having said that, unfortunately, we do not offer a guarantee for faster delivery.
How do I track my order?

You can see the status of your order on your Account page. After we process your order, you will be informed once we start printing of fulfilling the item(s).

Live tracking information is not available for stickers. For flags, the tracking information is available on request. For any other item from our website you will get the tracking link via email the moment the product is shipped.

All products are delivered within the time stated on the shipping policies page. However, because of COVID-19, our shipping times can be subject to change. We will send instant updates via email in case of any changes to the delivery of your order.

What do I do if I entered an incorrect shipping address?
Please get in touch as soon as possible with the reference to your order number and the correct shipping address. Best to reply to order confirmation email with the correct address.
Do you ship to my country?
Yes, we do. All our items are available worldwide.
Will my items come in one package?
If your items are of the same type (i.e. two or more flags), yes – you will receive them in one package. However, if you have ordered multiple items of various type, they will arrive separately.

Returns, Exchanges and Refunds


What is your return and exchange policy?

If we make a mistake in the design you either get a refund or a new item for free. On the other hand, if the design mistake is from your end, we are happy to send you over a new item with 20% discount.

In either case, there’s no need for you to return the item you firstly received.

If you have received the wrong item, please get in touch by sending an email to support@ultrasdesign.co.uk.

For more details, please refer to the return policies page.

I have received the wrong item

If you have received the wrong item, please get in touch by sending an email to support@ultrasdesign.co.uk. You will be asked to forward the item to another customer, then we’ll arrange for you to get the correct item as soon as possible.

My order arrived damaged or with the mistake in design

If your order has arrived damaged, stained or if there has been a mistake in design, please get in touch by sending an email to support@ultrasdesign.co.uk. Send over a photo of the received item and a reference to your order number. There’s no need for you to return the product you firstly received.

Account and Design Help


I have lost my password. How to reset it?

1. Please go here to start the resetting process.
2. Enter the email address you have used to create the account
3. You will then receive the email under the subject “Password Reset Request for Ultras Design”
4. Go to Click here to reset your password
5. Proceed with the password change

Flags and Stickers


How much do your flags cost?
The price of a single flag varies, and it depends on the size.
Flag Size (ft)Price
3×2£35
4×3£40
5×3£45
6×3£55
6×4£60
8×4£80
8×6£100
10×5£120
12×6£150
14×8£230
Can I order a custom size flag that is not on the list?
Yes, the sizes on the list are the most common ones, but we also do any size that fits you best. The way to go forward is to reach out by sending an email to support@ultrasdesign.co.uk with the size you’d like and the design you are considering. A few emails after, you get the flag specifically made for you!
Do flags come with the holes on the sides?
Our standard offer flags come with eyelets on each corner of the flag so you can tie the flag anywhere you’d like. If you need pocket holes on the sides so you can put the flag on the pole, we can do that as well. Please leave a note in the Order Notes field on the checkout page that you need the holes for the pole. If you have any other special requirements for the banner we can most definitely do it. Please reach out to support@ultrasdesign.co.uk for more information.
Do flags come with ties?
Unfortunately, not. We do not provide ties at the moment so you need to provide them on your own. All our flags come with eyelets on each corner so you can tie the banner anywhere you prefer.
Are your flags fire retardant?
All flags are made of knitted 115gsm fire retardant polyester. Fire certificate is included in every order. In case you haven’t received the certificate along with your order, please download it here. Just print it out and you’re good to go.
Can the flag be washed?
Yes, wash in a machine on a 30-degree delicate wash cycle, best to dry naturally by hanging, no need to iron.
Can you send a photo of my flag before you dispatch?
We do not take photos of the flags as they go straight to the package from print. The reason for that is to avoid any potential stains or damages to the material, so the flag comes to you in perfect condition.
I saw some stickers/flags you made and I want to order the same design, how can I do it?
Just upload the photo or screenshot of the product using the Upload Artwork button and proceed with the order. To make sure that everything is clear, add a link or source of the image in the Order Notes field on the checkout page.

Clothing and Accessories


Care instructions

Printed apparel (direct-to-garment)
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners, or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best.

When it comes to ironing, use cool iron inside-out. Do not iron the print.

Sublimation apparel and towels
Sublimation apparel and towels can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run.

Bags
Our all-over print backpacks need to be hand-washed, but after the wash they can be tumble-dried on low heat. The backpacks can’t be bleached, ironed, or dry-cleaned.

All-over print beach, tote and drawstring bags can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They can’t be ironed, or dry-cleaned.

Phone Cases
Remove your case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air dry at room temperature

Mugs
Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can’t put them in a microwave. Note that they’re also prone to scratches, so be extra careful.

Posters and Canvas
To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster.

How should I wash my printed garments?

For you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colours. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low or hang-dry for most extended life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and high-temperature dryer settings can shrink the garment, as well as damage the print.

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colours, as the polyester fabric may make colours run. High temperatures during washing and drying may shrink the fabric.

How should I clean my hats?

The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won’t diminish the quality of the embroidered design.

We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.

Are your products eco-friendly?

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

How are mugs made?

Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.

When is a white under base used?

A white under base isn’t printed on white garments. Because under base is white ink, it’ll print on other garment colors when a print file design includes the color white.

It may also be used if the print file design doesn’t include the color white, but is generally lighter than the garment color. Depending on the design, white under base may not be printed on all garment colors.

What technology is used to print on t-shirts (and any fabric product)?

Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo quality prints, the amount of colors used doesn’t affect pricing, and there aren’t any order minimums. We use Kornit and Brother printers for all DTG printed garments.

What type of ink do you use?

We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.

For posters, we use Epson UltraChrome water based HDR ink-jet technology.