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Common queries answered

Frequently asked Questions

I placed the order but haven't received the confirmation email?

1. Please check if you have entered the correct email address when placing the order.
2. If yes, please check your spam folder to see if the email is there.
3. If it’s not in spam, please get in touch via form on the right.

How long does it take for me to receive my order?

Shipping time for the UK is 5-8 working days since the day you place the order. For other countries and more details please refer to our Shipping Policies.

Can you do it faster? Happy to pay extra

Sometimes the delivery time is less than 5 working days. However, that depends on when you place the order and when we are printing the batch.

Unfortunately, we don’t offer express shipping as we can guarantee only for 5-8 working days delivery.

How to I track the status of my order?

You will be informed once we start printing the order.

After that, live shipping tracking links will be provided via email for all items except flags and stickers.

If you need to know the exact location of your flag or stickers pack at a given moment, please get in touch using the form on the right.

What is your return and exchange policy?

In short, if the delivery time exceeds the time stated on our website you get a refund.

If we make a mistake in the design you either get a refund or a new item for free.

In either case, there’s no need for you to return the item.

If you have received the wrong item, please get in touch using the form on the right.

What do I do if I entered an incorrect shipping address?

Please get in touch as soon as possible with the reference to your order number and the correct shipping address.

Do you ship to my country?

Yes, we do. All our items are available worldwide.

Will my items come in one package?

If your items are of the same type (i.e. two or more flags), yes – you will receive them in one package. However, if you have ordered multiple items of various type, they will arrive separately.

Still need help?

Get in touch with us