FAQ

Hi! Welcome to the FAQ section of the Ultras Design website. If you haven’t found here what you were searching for, please contact us directly at [email protected].

If I order today, how long will it take for the delivery?

For the answer to this, please refer to our Shipping Policies page.

How much do your flags cost?

The price of a single flag varies a lot, and it depends on the size. You can find all the prices on Custom Designed Football Flag page.

Is my flag fire retardant?

All flags are heavyweight made of 150gsm fire retardant polyester. Fire certificate is included in every order.

I saw some stickers/flags you made and I want to order the same design, how can I do it?

Just upload the photo or screenshot of the product using the Upload Artwork button and proceed with the order. To make sure that everything is clear, add a link or source of the image in the Additional notes field on the checkout page.

I want to order the same flag as this but with small changes, how can I do it?

Similar to the question above – upload the photo or the screenshot of the product using the Upload Artwork button and proceed with the order. On the checkout page, use the Additional notes field to describe the small changes you want to apply to the design. If more information needed, we’ll reach out to you via email.

Can I get the stickers by Friday?

If you think about the Friday next week, probably yes. If it is about Friday this week, probably no. Once again, please refer to the Shipping Policies page.

Do you have any discount at the moment?

If yes, you will be informed, don’t worry. If some of the prices don’t suit you best, feel free to contact us; there is always a chance to close a good deal.

Can the flag be washed?

Yes, wash in a machine on a 30-degree delicate wash cycle, best to dry naturally by hanging, no need to iron.

Can you send a picture of my flag before you dispatch?

Yes, no problem.

How do I tie my flag to the terrace?

Each comes with a set of holes. You just need some strings to tie it up wherever you want.

How should I wash my printed garments?

For you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colours. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low or hang-dry for most extended life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and high-temperature dryer settings can shrink the garment, as well as damage the print.

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colours, as the polyester fabric may make colours run. High temperatures during washing and drying may shrink the fabric.

How are mugs made?

Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper.

After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure are applied to transfer the image. The printed dye is mixed with the coating. The image then becomes part of the mug.